Refund & Cancellation Policy

Last updated: August 2026

This Refund & Cancellation Policy applies to all purchases made on https://dproducts.nagovss.tech, operated by Nagovss Digital Products. Because our Products are digital source code delivered instantly upon payment, this policy is designed in line with standard practice for digital goods under the Consumer Protection (E-Commerce) Rules, 2020.

1. General Policy

As our Products are digital, intangible goods delivered immediately after payment, all sales are final and non-refundable once the download link has been used to access or download the Product, except in the specific circumstances described below.

2. When You Are Eligible for a Refund

• Payment deducted, order not confirmed: if money was deducted from your account but you did not receive an order confirmation or download link within 24 hours, contact us with your payment reference and we will investigate and refund you if the payment cannot be matched to a successful order.
• Duplicate payment: if you were accidentally charged more than once for the same order, the duplicate charge(s) will be refunded in full.
• Product materially not as described: if the Product you received is fundamentally different from its description on the product page (not merely a compatibility preference or missing a feature you assumed but was not listed), contact us within 7 days of purchase with details, and we will review your request in good faith.
• Technical/corrupt file: if the delivered .zip file is corrupted or unusable and we are unable to provide a working replacement, you are eligible for a refund.

3. When You Are NOT Eligible for a Refund

• Change of mind after downloading the Product;
• Incompatibility with your own hosting, server environment, or third-party tools not stated as a requirement on the product page;
• Lack of technical knowledge to install, configure, or customize the Product (we do not provide free custom development or installation support unless separately agreed);
• Requests made after the applicable review period noted above.

4. How to Request a Refund

Email support@example.com with your order number, the email used at checkout, and the reason for your request. We aim to respond within 2-3 business days.

5. Refund Processing

Approved refunds are issued to the original payment method via Razorpay and typically reflect in your account within 5-7 business days, depending on your bank/card issuer.

6. Cancellations

You may cancel an order at no cost any time before completing payment. Once payment is completed and the Product has been delivered, cancellation is governed by the refund rules above.

7. Coupons & Promotional Pricing

Amounts paid using a coupon code or flash-sale price are refunded, where eligible, based on the amount actually paid — not the original listed price.

8. Contact Us

For any questions about this policy, contact us at support@example.com.

This page is a general template provided for convenience and does not constitute legal advice. We recommend having it reviewed by a qualified lawyer to ensure it fully fits your business before relying on it.